Terms of Service

This website is operated by SOLENNE. Throughout the site, the terms “we,” “us,” and “our” refer to SOLENNE. By visiting our website or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. Use of Our Website

By accessing this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have given us consent to allow any minor dependents to use this site.

You agree not to use our website, products, or services for any unlawful or unauthorized purpose.

You may not attempt to interfere with the security, functionality, or operation of the website.

2. Product Information

SOLENNE offers premium cold immersion and wellness systems designed for private homes, recovery spaces, and refined wellness environments.

We make every reasonable effort to display product information, specifications, pricing, images, and availability as accurately as possible. However, product details may change or be updated without prior notice.

Images, renders, lifestyle visuals, and product photography are provided for presentation purposes. Final product appearance, accessories, configuration, and delivery details may vary depending on production, supplier specifications, availability, and final order confirmation.

3. Pricing and Availability

Prices are displayed on the website and may be subject to change without notice.

Due to the premium and freight-based nature of our products, certain orders may require confirmation before final processing. Availability, delivery timelines, and final configuration details may be confirmed after order placement or through a specialist request.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to contain incorrect pricing, inaccurate information, suspected fraud, or unauthorized activity.

4. Orders and Payment

By placing an order, you agree to provide accurate billing, shipping, and contact information.

Payment must be completed using one of the available payment methods at checkout. Your order may not be processed until payment is successfully received and verified.

For high-value orders, additional verification may be required before fulfillment.

5. Shipping and Delivery

SOLENNE systems are large premium freight products. Delivery timelines may vary based on destination, freight scheduling, product availability, customs clearance where applicable, and final delivery coordination.

Estimated shipping and delivery times are provided for guidance only and are not guaranteed unless stated in writing.

Customers are responsible for ensuring that the delivery location is accessible and suitable for receiving a large freight item.

Please inspect the shipment carefully upon delivery. Any visible damage should be documented immediately with photos or videos and reported through the contact form on our website.

6. Installation and Use

Customers are responsible for ensuring that the product is installed, placed, and used safely and appropriately.

Professional assistance may be required for placement, electrical connection, water setup, drainage, or installation depending on the product and location.

SOLENNE is not responsible for damage, injury, or loss caused by improper installation, misuse, unauthorized modification, unsafe placement, or failure to follow product instructions.

7. Health and Wellness Disclaimer

Our products are intended for wellness, recovery, and lifestyle use.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Cold immersion may not be suitable for everyone. You should consult a qualified medical professional before using cold immersion, especially if you have a heart condition, blood pressure issues, circulation concerns, respiratory conditions, are pregnant, are taking medication, or have any other medical concern.

Use of the product is at the customer’s own discretion and responsibility.

8. Returns and Refunds

Returns, refunds, exchanges, cancellations, damaged items, and defective products are handled according to our Return & Refund Policy.

Please review the Return & Refund Policy available on our website before placing an order.

9. Warranty

Warranty coverage, if applicable, may vary depending on the product, components, supplier terms, and final purchase confirmation.

Warranty does not cover misuse, improper installation, unauthorized repairs, normal wear and tear, neglect, cosmetic damage, damage caused after delivery, or damage resulting from failure to follow product instructions.

Specific warranty terms may be provided separately or confirmed before purchase.

10. Accuracy of Information

We do our best to ensure that all information on our website is accurate and up to date. However, occasional errors, omissions, or inaccuracies may occur.

We reserve the right to correct errors, update information, change pricing, or cancel orders if any information on the website is inaccurate, even after an order has been submitted.

11. Intellectual Property

All content on this website, including text, design, layout, graphics, images, branding, logos, product presentation, and visual identity, is owned by or licensed to SOLENNE and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or exploit any part of the website or brand materials without written permission.

12. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics tools, advertising platforms, and ecommerce technology providers.

We are not responsible for the actions, policies, or practices of third-party services.

13. Limitation of Liability

To the fullest extent permitted by law, SOLENNE shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, delivery, installation, or use of any product.

Our liability, where legally applicable, shall be limited to the amount paid for the product or service giving rise to the claim.

14. Prohibited Uses

You may not use this website or our products:

• for unlawful purposes

• to violate any applicable laws or regulations

• to infringe upon intellectual property rights

• to submit false or misleading information

• to interfere with the security or operation of the website

• to transmit malware, harmful code, or abusive content

• to engage in fraud or unauthorized transactions

We reserve the right to terminate access to our website or services for any prohibited use.

15. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Changes will be posted on this page. Continued use of the website after changes are posted means you accept the updated terms.

16. Contact

For questions about these Terms of Service, please submit a request through the contact form on our website.

SOLENNE is committed to handling all inquiries with care, clarity, and professionalism.